Case Study #3
Enable brands go omni-channel in the furniture business segment with coupled delivery & installation services
Business Context
- Brands & customers going digital due to Covid
- Amazon and Flipkart unveiling merchant fulfilment network for brands with digitally enabled supply chains
- Provide customer delivery experience comparable to e-com giants
Business Objective
- Develop self serve platform for brands to manage product fulfilment
- Provide delivery experience – slot booking, delivery updates and delivery support comparable to Fulfilled By Amazon
- Digitise planning and delivery process to build advanced delivery optimisation capabilities
Key features of the solution design, tech development and implementation
Self serve platform for brands to create & manage shipments – forward and reverse
Custom integrations with ERP solutions like Microsoft Dynamics NAV, Intugine, Unicommerce, Amazon & Flipkart
Integration with Loginext Transport Management System for field force delivery workflow management
Integration with courier supply partners like Fedex, Bluedart, Delhivery
Onboarded 10+ furniture brands onto platform and trained 100+ fulfilment staff & partners
Key Results
8k+ orders per month being managed
10+ brands onboarded
Average Customer Delivery NPS > 80